Terms of Service

1. Acceptance of Terms

By accessing the website or using the TimeBack Trades service, you agree to these Terms of Service. If you do not agree, you should not use the website or the service.

2. The Service

TimeBack Trades provides software and automation tools intended to help trade businesses manage reminders, invoicing workflows, follow-ups, scheduling and related admin tasks.

We may change, improve, suspend or remove parts of the service from time to time.

3. Eligibility and Accounts

You are responsible for ensuring that any information you provide is accurate and up to date. You are also responsible for maintaining the security of your account credentials and connected systems.

4. Customer Responsibilities

You are responsible for the lawfulness of the data you submit to the service, the messages you ask the platform to send, and the way you use connected calendars, communications tools and billing systems.

You must ensure that your use of the service complies with applicable laws, regulations and any obligations you owe to your own customers.

5. Fees and Payment

If you subscribe to a paid plan, you agree to pay the fees presented to you at the time of purchase or in your service agreement. Unless stated otherwise, fees are non-refundable except where required by law or under any express money-back guarantee we offer.

6. Intellectual Property

All intellectual property rights in the website and service, excluding your own materials and third-party content, remain owned by TimeBack Trades, NEURO8, or their licensors.

7. Availability and Support

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free availability. Scheduled maintenance, third-party outages and events beyond our control may affect performance.

8. Limitation of Liability

To the maximum extent permitted by law, we exclude liability for indirect, incidental, special or consequential losses, including loss of profits, revenue, goodwill, business opportunity or data.

Our total liability in connection with the service will be limited to the amounts paid by you for the service during the relevant period giving rise to the claim, unless a different limit is required by law or agreed in writing.

9. Termination

We may suspend or terminate access to the service if you breach these terms, misuse the service, or create legal, operational or security risk. You may stop using the service at any time, subject to any contractual notice periods or payment obligations.

10. Governing Law

These Terms of Service are governed by the laws of England and Wales, unless another governing law is required by your contract with us.

11. Contact

If you have questions about these terms, contact TimeBack Trades using the contact details made available on the website.