Privacy Policy

1. Who We Are

TimeBack Trades is a trading name of NEURO8. This Privacy Policy explains how we collect, use and protect personal data when you use our website, communicate with us, or use our services.

For the purpose of UK data protection law, the data controller will usually be the entity operating the TimeBack Trades service you engage with.

2. Information We Collect

We may collect contact details such as your name, phone number, email address and business information when you contact us, request a demo, start a trial, or become a customer.

We may also collect operational information needed to deliver the service, such as appointment, invoicing, scheduling and client communication data that you choose to connect or submit.

Technical information such as IP address, browser type, device information and usage data may also be collected for security, analytics and service improvement.

3. How We Use Your Information

We use personal data to provide and improve the service, communicate with you, manage billing and support, maintain security, comply with legal obligations and operate the website.

Where applicable, we may also use your information to send service updates or marketing communications. You can opt out of marketing communications at any time.

4. Legal Bases

Depending on the context, we rely on contract, legitimate interests, legal obligation and, where required, consent as our legal bases for processing personal data.

5. Sharing Data

We may share data with service providers and technology partners who help us run the website, communications, hosting, analytics, support and payment operations.

We may also disclose information where required by law, to protect rights and safety, or in connection with a business reorganisation, merger or sale.

6. International Transfers

Where personal data is transferred outside the UK, we will use appropriate safeguards where required, such as contractual protections or transfers to jurisdictions recognised as providing adequate protection.

7. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, reporting and operational requirements.

8. Your Rights

Depending on your circumstances, you may have rights to access, correct, erase, restrict or object to certain processing, and to request data portability where applicable.

To exercise these rights, contact us using the details below. You also have the right to complain to the UK Information Commissioner's Office if you believe your data has been handled unlawfully.

9. Security

We take reasonable technical and organisational measures to protect personal data. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Contact

If you have questions about this Privacy Policy or how your personal data is handled, please contact TimeBack Trades via the contact details provided on the website.